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The process of raising an issue or decision to higher authority when standard procedures are insufficient or when significant issues are identified.
Case processor identifies a potential cluster of unexpected serious events. This is escalated to the medical safety officer for urgent review and potential signal evaluation.
Company SOPs, Quality Management
Not having clear escalation pathways or criteria, leading to delayed response to critical safety issues.
Describe your escalation procedures. Give an example of a recent escalation and how it was handled.