Mock Inspection Finding

Address a finding from a mock inspection (training record gap).

Role: PV Quality Lead

Context: Mock inspection found: 'Competency assessment for one case processor was not signed at the time of release to independent work.'

Task: Respond appropriately and prevent recurrence.

Step 1 of 2

Immediate Response

case

The mock inspector asks to see the competency record. You find it was signed only last week, 3 months after the person started processing alone.

What do you do?