Social Media AE Monitoring

Triage and process a potential AE mentioned on the company's social media channel.

Role: PV Officer

Context: A user posts on your company's Facebook page: 'I took [Product] and ended up in hospital with liver problems. Nobody warned me.'

Task: Apply social media monitoring and case validity.

Step 1 of 2

First Step

case

You see the post. The user's profile is visible and they have not provided contact details.

What do you do first?