Definition

Conversations between inspectors and company personnel to verify understanding of procedures, roles, and responsibilities.

Example

Inspector interviews a case processor: 'Walk me through how you would process this case from receipt to submission. What would you do if you identified a potential signal?'

Regulatory source

Inspection Procedures

Common mistakes

Not preparing staff for interviews, leading to nervous or inaccurate responses.

Inspector question

How do you prepare staff for potential inspection interviews?

Related terms